What our Customers say...


SERVPRO and it's staff are very professional and timely in every aspect. I would highly recommend this company to anyone in the Roanoke Rapids, Emporia or South Boston areas!

SERVPRO lived up to their reputation! We had an unusual situation, loose cellulose insulation sprayed about a garage apartment. Melody handled the initial call professionally and double checked to be sure how they would handle the situation. She called back to assure me SERVPRO could help and I would be hearing from the owner. I got a call and was then put in touch with Shane who was on his way with a Hepa Filter/negative air machine within hours of my call. He came with Danielle to assess the job and they were able to take measurements of the room and we scheduled a clean up session. Danielle and Fernando arrived Thursday on time. Danielle had done research the night before about the substances and assured me she had the proper equipment to clean our space and surfaces. She was meticulous and thoughtful. She asked me before touching delicate fabrics or paintings and showed me results along the way. Fernando climbed ladders to reach the marks left behind on the walls and went the extra mile to move large pieces of furniture to clean behind them. They cared that this was where our grandchildren slept, they were thoughtful about my fear of lingering residue and the dangers, they worked hard for hours to do it right! We appreciate their effort and conscientious approach. Nice work!

  • I had a kitchen fire on Tuesday. SERVPRO had a crew by Friday cleaning up. Thank you to the SERVPRO team that came out and cleaned. Shane and Linwood were the technicians that came out and cleaned with the help of Angel and his temp workers.

Saved my home and my family from a huge water disaster.

I love working for SERVPRO of Roanoke Rapids. We have a wonderful team that is here to help each step of the way.


They were amazing. Steven and Michael were very knowledgeable and were there within 20 minutes of us calling them. They were very supportive and gave us information for what to do. This group is A+ customer service! I’ve called and texted and they get back to me immediately! Couldn’t have asked for a better top notch group! Highly recommend! Great job guys! We are so appreciative of all you did to help us with our water damage! And to top it off, we called on a Sunday morning and they were there!??

These guys came and sanitized an entire apartment community by hand and by fogging all available areas. The two young gentlemen that performed the service were quite impressive. They were very thorough, easy to talk to, and informed. When it comes to professionalism the whole crew really nailed it . Stephen was exceptional from beginning to end. I would call them back in a heartbeat, as well as, recommend them to everyone! Thanks SERVPRO for the great experience and peace of mind!

Absolutely outstanding company, very communicative. Extremely responsive and is always keeping customers updated. Not only very professional with communication but with their work as well. If you need any home damage restoration this is a must go to company.

SERVPRO of Roanoke Rapids is a great company to work for!

SERVPRO of Roanoke Rapids has a team of hard workers that take pride in their work and do what it takes to get the job done, no matter the day or time!

Great Business!! Very Professional!! A1 Service and Restoration!! I highly recommend SERVPRO of Roanoke Rapids.

SERVPRO of Roanoke Rapids did an amazing job. Not only was Stephen extremely friendly, professional, and prompt, the same can be said for the rest of the team that responded to my house. :) I had an emergency situation where my basement was flooded by an intense rainstorm. After searching for moisture levels in every nook and corner of my basement, they brought industrial fans and a dehumidifier to dry the damaged areas.  Again, I cannot reiterate how friendly and helpful the team was!! Furthermore, I was always able to contact Stephen, never did I deal with voicemails, etc, I felt like SERVPRO of Roanoke Rapids really dedicated their services to me, and I know for fact that they were simultaneously working on a few other emergencies at other locations. They get a 5 Star review from this guy. Thanks again.

When they say "Like it never even happened." They MEAN IT! We had a horrible flood, but working with SERVPRO was an AWESOME experience! Worth every penny!

Mr. Phillips and his SERVPRO crew were punctual and they executed on all explained tasks. Their expertise and professionalism brought my basement back to life. I am truly pleased with their work.

SERVPRO of Roanoke Rapids helped with our loss from a water leak. They provided us with quality work that was done in a timely manner and at a good cost value. 

SERVPRO was very punctual and responsive when we reached out to them. They did quality repair work at a good value. Thank you for your help.

SERVPRO of Roanoke Rapids was very responsive to my needs. Everyone was polite and professional, I give them 5 stars!

It was an absolute pleasure working with the SERVPRO of Roanoke Rapids. Very efficient and knowledgeable - I would definitely recommend them!

The crew was not only efficient, but I also felt like they took the job personally. I would highly recommend them for your restoration needs.

These guys are awesome! Quick response time, workers are respectful and kind, and they know what they are doing. Great customer service too! I recommend them!!

Great company, quick response, high quality work, and I highly recommend! Give these guys a call, they are first rate.

The team showed up when the promised and stayed till the job was finished. They were very helpful with the insurance company and responded as soon as I called. I'd use them again.

SERVPRO of Roanoke Rapids provided a professional, rapid response to our needs!

The representative was very helpful and kept us informed of all the progress. These are great people to work with.

We had a shower value bust behind the tiled wall of our shower while we were away, which, needless to say, caused a big mess!  SERVPRO of Roanoke Rapids was absolutely top notch in their response for us. My husband and I both very extremely pleased with their responsiveness and professionalism. We highly recommend!!!!

They were there in a jiffy and worked diligently to fix everything!

They were very quick to respond and worked until 1:00am trying to get our spa cleaned up from a pipe that burst so we could get back to work asap. We were only out of work one day. When I got to work the next morning my things were put back in my room exactly like I had left it. Stephen and the other guys working with him were extremely nice and accommodating. Very pleased with their work!

I was very grateful for the prompt service and professionalism they showed as they addressed our water issue. I will continue to recommend SERVPRO of Roanoke Rapids to others.

SERVPRO of Roanoke Rapids has dependable employees who do what they say. The process and time frame were explained thoroughly. I would highly recommend this team for any type of damage to your home.

My home had a kitchen fire in early December 2019 and SERVPRO of Roanoke Rapids was awesome. Stephen came to our home the same day as the fire and was instrumental in walking us through the process of restoring our home. SERVPRO's professionalism and ability to provide timely response to calls and text messages feel honored to give them 5+.

SERVPRO has wonderful employees.  They all did a great job. Their employee William is defiantly an asset to their team. 

Did a great job and very pleased with their work.  If I need to I will use them again. 

I give SERVPRO of Roanoke Rapids 10's across the board.  Thank you!

I thought SERVPRO did a great job from start to finish. thanks!

Everyone was so helpful with our claim especially considering our adjuster was hard to reach. Thank you all for the extra hard work and time you put in!

SERVPRO of Roanoke Rapids did a great job!  I would give them 10 out 10's on everything. Thank you!

Everything went great, very thorough, dealt with the emergency immediately & followed through till done, 2 weeks.  Tim went over & above to get the job done – working Saturdays & late evenings.  He is a 5* employee for sure

SERVPRO of Roanoke Rapids did an outstanding job. I have nothing but great things to say.

SERVPRO of Roanoke Rapids did a great job.  I more than  pleased with the job they did. 

SERVPRO of Roanoke Rapids did an outstanding job! 

Perfect job!  I would call them again if I ever had another restoration issue. 

They were great! Thank you so much!

SERVPRO of Bath was great! All equipment has been removed and the owners (Cindy & John) were so great to work with. Just wanted to say thank you again!

I thought they had great representation of their company at our house during the job. The job was completed and I was very pleased.

I would give a perfect score to the SERVPRO of Roanoke Rapids. I was very impressed with how the communication went through the process of the job. 

I was very impressed by SERVPRO of Roanoke Rapids.  I felt that they kept me in the loop through the whole process.  I would highly recommend. 

Thank you for holding the course.  SERVPRO did a fantastic job presenting the course material. The course was information packed, thought provoking and memorable.  Your company provides a valuable and much needed service to our community. I am very much interested in taking any future courses you and your team offer. Thank you again!

I have heard so many great things about the event SERVPRO of Roanoke Rapids held. It was very informative.  Thank you for all of your hard work in getting it together. 

Thank you again for all your work to get that session last week together. It was very informative! I wish you the best of luck in Roanoke Rapids!

I would recommend SERVPRO of Roanoke Rapids to family and friends.  Their staff kept us informed and had the knowledge on what to do from start to finish. 

  1.  I just wanted to take a minute to thank  Jennifer for her office visit on March 22nd. I appreciate her courtesy and knowledge as we did our walk-thru of the building. The examples she gave of potential disaster events really made sense for our location and I definitely see the importance of having an action plan in place. Thank you again for giving me a peace of mind.

Excellent job in our continuing education class!

Personnel were nice and polite, and knew what they were doing. 

Completed job in timely manner. Staff very polite and helpful throughout job. 

10/10 on all accounts. Great job!

Everyone was kind and helpful.  I would definitely recommend this company and use you again if we needed to.

Excellent service.  Thank you for helping me.